Our Promise

As a Fourways customer, you can be assured of a superior level of service and courtesy.

Through professional business management and regular contact with our clients, we are pleased to be able to offer a broad spectrum of customer services initiatives, combined with the trademark Fourways sense of personality and care.

Where possible, we also strive to maintain a fleet of vehicles with low carbon emissions and encourage our customers to make their rental choices with the environment in mind.

Our reputation as a customer-centric vehicle rental provider is also backed up by a comprehensive set of values and commitments to deliver outstanding service:

All telephone calls answered and handled within 3 rings by Fourways staff
No voicemail - no call is left unanswered
24 Hour emergency telephone line manned by Fourways staff
2 Hour pre delivery checks
Outstanding invoicing accuracy
Internet booking system available online to all clients
Proactive and visible account management
Detailed management information reporting available online

“I have been using Fourways for a number of years now, and have always found them very professional, friendly, efficient and always helpful, nothing is too much trouble, even when set a challenging task.”

“It's nice to go straight through to the same people and not a call centre, and still get that friendly personalised touch of a small company with the service and coverage of a large company.”

Brook Street (UK) Ltd
(Leading recruitment specialist) ”

“JCDecaux UK set up business with Fourways Vehicle Rental in January 2004. We have had excellent service from Fourways and are always supplied the correct vehicle that has been requested for our various operational requirements.”

“Fourways staff are always courteous and polite when making reservations. They are an excellent vehicle hire company and should be congratulated on the service they provide their customers.”

JCDecaux UK
(Outdoor advertising solutions)